Returns & Exchanges
We want you to love your Motel Rocks order, but if something isn't quite right, you have 30 days from the date of delivery to return your items for a refund. Please ensure all items are returned in their original condition with tags attached and in their original packaging.
Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Choose Refund Method
Select whether you would like a refund to your original payment method or a store credit voucher for your next purchase.
Pack and Label
Securely package your items and download your pre-paid return shipping label or QR code from the portal.
Drop Off and Track
Take your parcel to the nearest authorized drop-off point and keep your proof of postage until your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing